SHIPPING

• ALL ITEMS ORDERED FROM THE CHAMELEES’ OFFICIAL ONLINE STORE WILL BE SAFELY DOUBLE-PACKAGED IN A BOX AFTER THE SIGNITURE PACKAGING.
• TO SHIP YOUR ITEM TO A DIFFERENT LOACTION, SHIPPING RATES AND FEE MAY VARY FROM 22 - 40 USD DEPENDING ON THE DELIVERY ADDRESS FOR YOUR ORDER.

ASIA 22 USD
INCLUDES CHINA, HONG KONG, INDONESIA, JAPAN, MACAU, SINGAPORE, TAIWAN,THAILAND, VIETNAM

EUROPE 35 USD
INCLUDES BELGIUM, FRANCE, GERMANY, ITALY, NETHERLANDS, RUSSIA, UKRAINE, SPAIN, SWEDEN, UNITED KINGDOM

AMERICA 40 USD
INCLUDES BRAZIL, CANADA, UNITED STATES

OCEANIA 30 USD
INCLUDES AUSTRALIA

• IF YOUR COUNTRY IS NOT LISTED ABOVE, PLEASE PLACE YOUR ORDER BY EMAIL TO CS@CHAMELEES.COM.
• SHIPPING RATE WILL BE AUTOMATICALLY ADDED ACCORDING TO THE DESTINATION OF DELIVERY WHEN CHECKOUT.
• DOMESTIC SHIPMENT WILL BE MADE WITHIN 1-2 BUSINESS DAYS, EXCLUDING WEEKENDS AND HOLIDAYS WHILE INTERNATIONAL SHIPMENT WILL BE MADE IN 5-10 BUSINESS DAYS.



TAXES & DUTIES

•THE RECIPIENT WILL BE HELD RESPONSIBLE FOR INTERNATIONAL SHIPMENTS, WHICH MAY BE SUBJECTED TO IMPORT DUTIES AND TAXES CHARGED BY FEDEX.
• PLEASE BE ADVISED THAT THESE CHARGES ARE LEVIED BY THE DESTINATION COUNTRY AND WE DO NOT HAVE CONTROL OVER THEM.
*IN THE CASE THAT THE RECIPIENT REFUSES TO RECEIVE THE PARCEL, THE ORDER WILL NOT BE RE-SHIPPED.
*RELEVANT EXPENSES(RETURNING SHIPPING, CUSTOMS, ETC.) CAN BE DEDUCTED FROM THE REFUND.



TRACK YOUR ORDER

• YOUR ORDER WILL START SHIPPING WITHIN 1 BUSINESS DAY GUARANTEED.
• TO TRACK YOUR ORDER, SIMPLY CLICK THE ORDER TRACKING BUTTON AT THE BOTTOM OF THE PAGE.
• IF YOU ORDERED AS A GUEST WITHOUT CREATING AN ACCOUNT WITH US, YOU CAN TRACK YOUR ORDER WITH THE ORDER NUMBER PROVIDED IN THE ORDER CONFIRMATION EMAIL.



ORDER CANCELLATION

IF YOU WISH TO CANCEL YOUR ORDER BEFORE SHIPMENT, PLEASE SEND YOUR NAME AND ORDER NUMBER TO CS@CHAMELEES.COM AS SOON AS POSSIBLE AND OUR REPRESENTATIVE WILL HELP YOU WITH THE CANCELLATION
WHEN RETURN OR EXCHANGE DUE TO CUSTOMER’S CHANGE OF MIND, PLEASE ASK FOR RETURN WITHIN 14 DAYS INQUIRY.



DELAYS ON DELIVERY

• IF YOU HAVE A PROBLEM WITH DELIVERY STATUS, PLEASE CONTACT FEDEX WITH YOUR TRACKING NUMBER.
• PLEASE FEEL FREE TO CONTACT OUR STAFF REGARDING SHIPPING BY EMAIL CS@CHAMELEES.COM.



RETURN AND EXCHANGE

IF FOR ANY REASON YOU ARE NOT SATISFIED WITH YOUR ITEM, YOU HAVE 14 DAYS FROM THE DATE YOU RECEIVED YOUR ORDER.
IN ORDER TO PROCESS RETURN, PLEASE FOLLOW THE STEPS BELOW:
① CONTACT TO CS@CHAMELEES.COM FOR "RETURN REQUEST" AND PROVIDE YOUR NAME AND ORDER NUMBER.
② WE’LL THEN REPLY BACK TO YOU AN EMAIL WITH YOUR RETURN INSTRUCTIONS.
③ PRINT YOUR RETURNS LABEL AND MAKE SURE YOU INCLUDE PROFORMA INVOICE IN THE BOX WITH YOUR ORDER.
④ ARRANGE WITH FEDEX TO COLLECT YOUR PARCEL.
⑤ ONCE WE RECEIVE & APPROVE YOUR RETURN, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH AN INVOICE OF ANY RELEVANT EXPENSES TO YOUR RETURN.

• RETURN SHIPPING AS WELL AS IMPORT DUTY & VAT WILL BE DEDUCTED FROM YOUR REFUND.
• IF THE RETURN HAS LOST ITS RECEIPT, LABEL, PACKAGE AND SHOWS ANY SIGN OF USE OR DAMAGE, REFUND WILL NOT BE MADE AND IT WILL NOT BE RE-SHIPPED.
• YOU CANNOT RETURN PRE-ORDER OR SPECIAL-ORDER PRODUCT.
• NO EXCHANGE SERVICE IS AVAILABLE. YOU MUST RETURN AND PLACE A NEW ORDER.